Refund policy
All sales are final. We do not accept returns, exchanges, or refunds for products that the customer simply changes their mind about, orders by mistake, or no longer wants.
Once an order has been processed and shipped, it cannot be returned for a refund unless the product is defective, damaged, or there is an error with the order, as described below.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately after receiving it.
If you receive a product that is defective, damaged, incomplete, or different from the product you ordered, please contact us as soon as possible at support@hammerdex.com.
To help us evaluate the issue, we may ask you to provide photographs or videos showing the product and the problem.
If we confirm that the product is defective, damaged, or incorrectly supplied, we will process a full refund for the affected product using your original payment method.
In cases where the issue is confirmed, we may also provide instructions regarding the product and whether it needs to be returned.
Refund Eligibility
A full refund may be issued only in the following circumstances:
- The product is defective or does not function as described.
- The product was damaged before or during delivery.
- You received the wrong product.
- Your order is missing an item that was paid for.
- The product has a significant manufacturing or quality defect.
If the product is confirmed to be defective, we will process a full refund.
Non-Eligible Refunds
Refunds will not be provided for:
- Change of mind.
- Incorrect ordering by the customer.
- The customer no longer wants the product.
- Failure to read the product description before purchasing.
- Minor cosmetic differences that do not affect the product's functionality.
- Normal wear and tear or damage caused by improper use.
- Damage caused by misuse, accidents, modifications, or failure to follow the product instructions.
- Sale items or promotional purchases, except where the product is defective, damaged, or incorrectly supplied.
How to Report a Problem
If you believe you received a defective, damaged, or incorrect product, please contact us at:
Email: support@hammerdex.com
Please include your order number, a description of the issue, and clear photos or videos when applicable.
Our team will review your request and inform you of the next steps.
Exchanges
We do not generally offer exchanges.
If you receive a defective, damaged, or incorrect product, we will review the situation and, where applicable, provide a full refund rather than process a standard exchange.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, applicable consumer protection laws may provide customers with a statutory right to cancel an order within 14 days of receiving the goods, subject to applicable legal exceptions.
Nothing in this policy is intended to limit or exclude any rights that cannot legally be excluded under applicable consumer protection laws.
Refund Processing
Once your claim has been reviewed and approved, we will process the applicable refund to your original payment method.
After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.
If you have not received your approved refund after a reasonable processing period, please contact us at support@hammerdex.com.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: support@hammerdex.com